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Frequently asked questions

Answers to the questions we hear most. If yours is not here, ask us.

Ordering, artwork and delivery

What is the minimum order?

Most folding cartons and mailers start at 50 units. Rigid boxes start at 100. A few small items start at 30. Each product page shows its minimum and the price at every quantity.

How do I get a price?

Choose a size, material, print and finish on any product page for an instant estimate. For custom sizes or special finishes, send us the project and we confirm a firm price after an artwork check.

Is the price on the page final?

It is an estimate based on your options. We confirm the final price after an artwork check. Shipping and any sales tax or VAT are added where they apply.

Can I see a sample before I order?

Yes. Plain sample packs let you check size and board. The sample cost is credited against your first full order. Printed prototypes are available on request.

What artwork format do you need?

A print-ready PDF with 3 mm bleed is ideal. We also accept Illustrator and vector files. We send a dieline for every size and run a free print check before production.

I do not have a designer. Can you help?

Yes. Our team can place your logo on a dieline and suggest layouts. You can also preview ideas in the 3D Studio.

How long does production take?

Standard production is about 12 working days after you approve artwork. Rigid boxes take about 15. Express and super express options shorten this at a higher price. Shipping is extra.

Do you ship internationally?

We serve the US and UK first. Ask us about other destinations. Duties and import taxes are the buyer's responsibility.

What if my order arrives damaged or wrong?

Photograph the parcel and contents and contact us within 7 days. If the print does not match your approved proof, we reprint or refund.

Can I order different designs in one run?

Each design is its own print run, but we can price several designs together. Mention it in your quote request.

Do you offer wholesale or trade pricing?

Yes. Use the wholesale form for volumes of 1,000 or more, agency accounts or repeat programs.

Where can I get a quote for a size that is not listed?

Use the quote form and give the inside dimensions of your product. We draw the dieline and price it.

Did not find your answer?

Send us the question and an adviser replies within one working day.